With excellence, we deliver beyond expectations
Our commitment to continuous improvement accelerates the excellence journey. We understand that excellence is a journey, not a destination. Our roadmap to excellence constitutes following the vision of DAEP's leadership while utilising innovative best practices. Adhering to the Dubai Government Excellence Program, DAEP implements the government's best practices. As we execute government work, we are guided by effectiveness, efficiency, learning and development, as well as the use of concepts relating to innovation, future foresight and integration.
A Foundation of Total Quality Management
We recognise that successful systems for innovation, occupational health and safety, security, quality, environment, business continuity, information security and risk management are fundamental to our business. This is why DAEP continuously records and improves all relevant processes and procedures to ensure all standards are met or exceeded.
Quality Management System – ISO 9001:2015
Learning & Competence Management System – ISO 10015:2019
Environment Management System – ISO 14001:2015
Building Information Modelling Management System – ISO 19650:2019
Information Technology Services Management System – ISO 20000-1:2018
Project Management System – ISO 21500:2012
Business Continuity Management System – ISO 22301:2019
Information Security Management System – ISO 27001:2013
Risk Management System – ISO 31000:2019
Knowledge Management System – ISO 30401:2018
Human Resources Governance Management System – ISO 30408:2016
Occupational Health & Safety Management System – ISO 45001:2018
Innovation Management System – ISO 56001:2019
Executing quality at every step
DAEP has an intensive three-tier system for Quality Assurance, from the inception of a project to after execution. First, the scope of work is documented. This is followed by a process map outlining minimum input and output requirements. Finally, project execution begins along with documentation at every step.
Planning, doing, checking, acting
The PDCA method and RADAR logic for ongoing quality improvement is part of our organisational philosophy. To get increasingly closer to excellence, we Plan, Do and Check for quality before we Act at every level.
Realising service targets
DAEP quality management teams work internally and cross-functionally on work improvement, internal assessment, quality representation and organisational excellence. These processes and teams are an integral part of the execution of every project, allowing for the highest level of quality in every aspect.
