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Quality and Ethics

With excellence, we deliver beyond expectations

Our commitment to continuous improvement accelerates the excellence journey. We understand that excellence is a journey, not a destination. Our roadmap to excellence constitutes following the vision of DAEP's leadership while utilising innovative best practices. Adhering to the Dubai Government Excellence Program, DAEP implements the government's best practices. As we execute government work, we are guided by effectiveness, efficiency, learning and development, as well as the use of concepts relating to innovation, future foresight and integration.

A Foundation of Total Quality Management

By adopting the Total Quality Management (TQM) model as our foundation for operational excellence, DAEP aligns to the Dubai Government Excellence Program while conforming to international standards. This is achievable through a flexible Integrated Management System.

We recognise that successful systems for innovation, occupational health and safety, security, quality, environment, business continuity, information security and risk management are fundamental to our business. This is why DAEP continuously records and improves all relevant processes and procedures to ensure all standards are met or exceeded.

DAEP’s IMS policy is established to achieve these objectives and maintain an effective and efficient IMS based upon the requirements all applicable legislation as well as:

 

Quality Management System – ISO 9001:2015

Learning & Competence Management System – ISO 10015:2019

Environment Management System – ISO 14001:2015

Building Information Modelling Management System – ISO 19650:2019

Information Technology Services Management System – ISO 20000-1:2018

Project Management System – ISO 21500:2012

Business Continuity Management System – ISO 22301:2019

Information Security Management System – ISO 27001:2013

Risk Management System – ISO 31000:2019

Knowledge Management System – ISO 30401:2018

Human Resources Governance Management System – ISO 30408:2016

Occupational Health & Safety Management System – ISO 45001:2018

Innovation Management System – ISO 56001:2019

 

Executing quality at every step

DAEP has an intensive three-tier system for Quality Assurance, from the inception of a project to after execution. First, the scope of work is documented. This is followed by a process map outlining minimum input and output requirements. Finally, project execution begins along with documentation at every step.

Planning, doing, checking, acting

The PDCA method and RADAR logic for ongoing quality improvement is part of our organisational philosophy. To get increasingly closer to excellence, we Plan, Do and Check for quality before we Act at every level.

Realising service targets

DAEP quality management teams work internally and cross-functionally on work improvement, internal assessment, quality representation and organisational excellence. These processes and teams are an integral part of the execution of every project, allowing for the highest level of quality in every aspect.

Recognition

Our efforts have been recognised by several local and international governing bodies. In addition to ISO and CEN/TS certifications, DAEP has received several prestigious awards in the recent past, including:

  • Sheikh Khalifa Excellence Award, Diamond Category
  • International Quality Management Award, Diamond Category
  • The Golden Europe Award for Quality and Commercial Prestige

See our Awards for more details.

17+
Awards received in the past 6 years
DAEP is certified for 13 standards
Four DAEP team members have been awarded for excellence in their work
6-year positive trend in the excellence assessment
Dubai Aviation Engineering Projects is responsible for the design, master-planning, infrastructure development and construction of Dubai’s dynamic aviation sector.
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